Frequently Asked Questions

Please reach us at hartsleather@gmail.com if you cannot find an answer to your question.

What payment methods do you accept?

We accept all major credit cards, as well as PayPal and Apple Pay.

How long does it take to process and ship an order?

We typically process and ship orders within 1-3 business days. Shipping times vary depending on your location and shipping method selected.

Do you have returns?

Yes, we take returns up to 14 day from the time you received the item. Please contact us before returning an item. We do not pay for the return shipping but we will refund the product cost.

What do you charge for shipping?

We do have some products that ship for free but most products have a $5.00 shipping fee.

What if I haven't received my order.

Please give the package at least a week to be delivered. All products are tracked and you will receive a tracking number when the package it sent. If the package gets lost for some reason rest assured we will refund all your money. Feel free to contact us for any problems and concerns you may have.

What if I get my order and it has a defect?

All items are handmade and we take great care in insuring that the items are not defective. But for some reason something happens please contact us to work it out and your money can be refunded, if there is a problem. Thank you. We value your business and will try everything to resolve your concerns.

Frequently Asked Questions

This website uses cookies.